Q. How do purchase my order on the site?
A. To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
A. JTS offers various kind of Payment Methods as shown below :-
1. Credit Card
Via eGHL (Visa or Mastercard / Internet Banking)
Q. How to change my account personal information and shipping address?
A. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I change/cancel an existing order that have been made?
A. Yes, only if the order is still on pending status. However, processing fee will be applied.
Please send an email to our customers service email at email@example.com with the message title “Request to change/cancel order” in order to inform us about the mentioned order.
**Reminder! Orders that are in shipping or shipped is unable to cancel/change.**
Q. What is the product's transaction currency?
A. All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
A. Dispatch will be done within 24 hours (working day). Delivery usually will takes about 1-3 working days (West Malaysia), 2-4 working days (East Malaysia) and 6-10 working days (East Malaysia by Pos Domestic).
Q. Why I failed to trace the parcel with provided tracking number?
A. Normally tracking number will only be updated at night. Please allow a day for courier company to complete it and try to trace your parcel on next working day.
Q. I still have doubts!
A. Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.